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DataDirect Networks, Technical Support and Customer Service
normal hours of operation are weekdays, 7:00am to 6:00pm. (Pacific)
Emergency off hours support is available only for S2A customers
with a Service Contract.
Current firmware: 95x0: 3.11e - 3000/8x00: 5.28 - 6200: 5.20e - 6000: 4.01d
16 Bay SATA: 86/557b 48 Bay SATA: 11.00/7.39e
note You can subscribe to a notification mailing list here:
tsr-announce
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| Contacting Technical Support | Contacting Customer Service (Check RMA status) | ||
| Telephone | 818-700-7676 option 2 | Telephone | 818-700-7676 option 1 |
| Fax | 818-700-7677 | Fax | 818-700-7662 |
| support@datadirectnet.com | customerservice@datadirectnet.com | ||
| Requesting an RMA | Mailing and Shipping address |
| Contact Technical Support with: 1. Your company name 2. Your name and contact details 3. The product that your having difficulty with (include part number and color) 4. A complete problem description (include logs) 5. The serial number(s) from our product(s) |
DataDirect Networks, Inc. 9351 Deering Ave Chatsworth CA 91311-5858 |
Please note: The default warranty service is "Return to Factory". If you have an extended warranty plan with DataDirect Networks, you are entitled to "Cross-Ship" advanced replacement. If you do not wish to pay for an extended warranty or wait for parts to be returned to your site, you may prefer to stock spare parts on-site.